Billing Terms and Conditions

Welcome to HealthXtra! We strive to provide you with the best possible service and care. Please take the time to read our billing terms and conditions carefully to understand our policies and procedures regarding payments.

1. Payment Policy

All fees and charges for HealthXtra services are payable in advance. Payments can be made through credit cards, debit cards, or bank transfers. We accept Visa, Mastercard, and American Express. Payments made by bank transfer must be cleared before the start of the service.

2. Late Payments

Any payments not received within seven (7) days from the due date will be considered overdue. HealthXtra may suspend or terminate services until all overdue amounts are paid in full. Any charges incurred as a result of a suspended or terminated service will be the responsibility of the account holder.

3. Refund Policy

HealthXtra provides refunds for services that have been cancelled before the scheduled start date. Refunds will be processed within fourteen (14) business days of the cancellation notice. No refunds will be given for services that have already commenced.

4. Service Charges

HealthXtra reserves the right to charge service fees for additional services, such as late payments, changes to the service plan, or data requests. These service charges will be communicated to the account holder before they are incurred.

5. Service Termination

HealthXtra reserves the right to terminate services at any time for any reason, with or without notice. If a service is terminated due to a violation of our terms and conditions, no refunds will be given.

6. Data Security

HealthXtra takes data security seriously and is committed to protecting our clients’ information. All payment information is processed through secure channels and is not stored on our servers.

By using HealthXtra’s services, you agree to these billing terms and conditions. If you have any questions or concerns, please contact our customer support team.